Job Description

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Do you have an analytical mindset, strong technical skills, and a passion for ensuring system reliability and uptime? If so, Arctiq invites you to join our Network Operations Center (NOC) team. As a NOC Specialist, you will be responsible for monitoring, supporting, and maintaining critical network and infrastructure systems. You’ll analyze and respond to alerts, troubleshoot outages, escalate incidents as needed, and proactively develop measures to ensure service stability and performance.

To be considered, applicants must demonstrate hands-on experience with Cisco ISE and Cisco Secure Network Analytics (SNA)

Responsibilities:

• Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
• Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
• Use diagnostic tools and established processes to investigate and resolve service disruptions.
• Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
• Work directly with customers to support investigations, resolve issues, and provide timely updates.
• Contribute to the development and enhancement of operational processes, policies, and standards.
• Provide excellent customer service and ensure client satisfaction by meeting or exceeding expectations.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.

Qualifications:

• 3-5 years of experience in an IT infrastructure, network operations, or technical support role.
• Demonstrated expertise in one or more of the following: network monitoring and troubleshooting, infrastructure operations, systems administration, or incident response.
• Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience with network/system monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Excellent oral and written communication skills.
• Ability to work effectively and collaboratively in a high-performance team environment.
• Strong commitment to customer service and operational excellence.
• Experience working in diverse technical teams or client-facing environments.
• Ability to work in a fast-paced, 24x7 environment and adapt quickly to changing priorities.
• General network experience (e.g., Palo Alto, Cisco, Fortinet)
• Cisco ISE experience relating to operational reviews, troubleshooting of events and alerts, service performance and availability monitoring, portal management, device profile monitoring, and patch management.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.