Job Description

Resident Services Associate

Oakmont Gardens | 301 White Oak Drive, Santa Rosa, CA 95409

Pay Range: $20-$24

Schedule (Full-Time): 10PM-6AM

Be the Helping Hand. Be the Welcoming Face. Be the Connection.

At Oakmont Gardens, the Resident Services Associate is a unique blended role combining hands-on resident care, concierge hospitality, and wellness-related administrative support. This position is generally divided between Resident Care Associate duties (40%), Concierge duties (40%), and Wellness clerical support (20%).

What You’ll Do

• Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning.
• Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly.
• Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.
• Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.
• Monitor community entrances and security systems according to established procedures.
• Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records.
• Assist with scheduling assessments, appointments, meetings, and other resident-service activities.
• Support communication and documentation between residents, families, staff, physicians, and outside providers as directed.
• Maintain resident privacy, confidentiality, safety, and professionalism at all times.

What We’re Looking For

• High school diploma or equivalent required.
• Senior living, caregiving, resident services, concierge, or front desk experience preferred.
• Strong communication, organization, and customer service skills.
• Comfortable balancing hands-on resident care with front desk and administrative responsibilities.
• Working knowledge of Microsoft Office, email, and general office equipment.
• Ability to multitask, solve routine problems, and recognize when concerns should be escalated.
• Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed.

Hospitality Promises We Live By:

• We greet warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We anticipate needs and respond promptly.
• We always ask, “Is there anything else I can do for you?”
• We maintain professionalism and attention to detail at all times.

Why Work at Oakmont Gardens?

• Build meaningful relationships with residents and their families.
• Gain experience across resident care, hospitality, and wellness operations.
• Be part of a collaborative senior living team.
• Make a meaningful impact every day in the lives of our residents.

Apply Today

Oakmont Gardens is an Equal Opportunity Employer