Job Description

About the Role

We're looking for a proactive and detail-oriented NOC Operator to join our 24/7 Operations team. In this role, you'll be responsible for monitoring the availability, health, and performance of our production systems, ensuring business-critical services remain operational around the clock.

You'll be the first line of response to production alerts, working closely with Engineering, Infrastructure, and Support teams to identify issues, perform initial troubleshooting, coordinate incident response, and help maintain high service availability.

This is an excellent opportunity for someone who enjoys working in a fast-paced technical environment, solving operational challenges, and contributing to the stability of large-scale systems.

What you will be doing:

• Continuously monitor production systems, applications, and infrastructure using enterprise monitoring platforms.
• Respond promptly to alerts, investigate incidents, and perform first-line troubleshooting.
• Create, update, and manage incident tickets, ensuring accurate documentation throughout the incident lifecycle.
• Escalate complex technical issues to the appropriate engineering teams while following established operational procedures.
• Execute operational runbooks, health checks, and routine operational tasks.
• Provide clear and comprehensive shift handovers to ensure seamless 24/7 operations.
• Communicate service status and incident updates to relevant stakeholders.
• Contribute to maintaining high service availability and operational excellence.

Requirements

Who we are looking for:

• Previous experience in a Network Operations Center (NOC), IT Operations, Technical Support, or similar operational environment is an advantage.
• Basic understanding of:
• Windows and Linux operating systems
• Networking fundamentals (TCP/IP, DNS, HTTP, VPN)
• IT infrastructure and production environments
• Familiarity with monitoring, logging, and ticketing platforms is an advantage.
• Strong analytical thinking and troubleshooting skills with the ability to remain calm under pressure.
• Excellent communication skills and a collaborative mindset.
• A high level of ownership, attention to detail, and willingness to learn.
• Availability to work in a 24/7 rotating shift schedule, including nights, weekends, and public holidays.

Nice to Have:

Experience working with one or more of the following technologies:

• Nagios XI
• New Relic
• Grafana
• Zabbix
• Splunk
• ServiceNow

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Hybrid work model
• Free parking in the building + free electric car charging
• Broad collective health insurance (with options for family members and extensions)
• Birthday gift + day off during your birthday month
• Refer a friend - bonus or gift card
• HitechZone membership
• Gifts on holidays and life events
• Ten Bis

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sounds good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with evoke!