Job Description

Position Title: L1 NOC Network Security Engineer
Experience Level: 3+ Years in Large Industry monitoring using Solarwinds
Location: Abu Dhabi

We are seeking an L1 NOC Network Security Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of network and security with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The L1 NOC Engineer will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the network and security systems.

Key Responsibilities:

1. Monitoring and Incident Detection:

• Continuously monitor network and security using Solarwinds.
• Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
• Escalate issues to L2 or L3 engineers as necessary, following established protocols.

• Perform troubleshooting on network and security issues, including Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.
• Use remote tools to access and troubleshoot network and security devices.
• Document all incidents, troubleshooting steps, and resolutions in the incident management system.

• Categorize and prioritize incidents based on severity and impact.
• Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
• Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.

• Assist in routine network and security maintenance tasks, including applying patches, updates, and configuration changes.
• Support in performing health checks on network and security devices and critical devices to ensure optimal performance.

• Maintain accurate and up-to-date documentation of the network topology, configurations, and standard operating procedures (SOPs).
• Generate daily, weekly, and monthly reports on network performance, incidents, and other key metrics.

• Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve complex issues and improve network reliability.
• Participate in team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement initiatives.

• Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.
• Participate in on-call rotations to ensure coverage during off-hours and weekends.

Required Qualifications:

• Experience: 3+ years of experience in large industry monitoring network and security operations.
• Technical Skills: Experience in troubleshooting Network /Security devices Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.
• Monitoring Tools: Experience with network and security monitoring tools (SolarWinds) and incident management systems (ServiceNow).
• Troubleshooting:
  Strong analytical and problem-solving skills, with the ability to perform basic troubleshooting on network and security issues.
• Communication:
  Excellent communication skills, both written and verbal, with the ability to document and explain technical issues clearly.
• Certifications: CISCO CCNA /Security or equivalent, Solarwinds certifications are preferred.

Preferred Qualifications:

• Experience in a 24/7 operations environment, particularly in a NOC or similar role.
• Familiarity with ITIL processes, particularly incident and problem management.
• Knowledge of cloud environments (e.g., AWS, Azure) and their monitoring tools.
• Good understanding of Digital & Cybersecurity service management processes
• Exposure to configuration management tools