Company Profile :
ProVal Technologies is a Orlando, based master managed services provider (MSP).
Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.
The company is driven by our core values (reflected by our name), and provides an excellent learning platform and career path to its employees. A culture
driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success
www.provaltech.com
Exp: 1-2 years
Location: Noida
Education: Any Technical Graduate
The NOC Engineer is responsible for
· Monitor network and Server alerts using NOC tools (24x7 shift support)
· Perform L1 troubleshooting for network, firewall, Windows server related incidents
· Monitor and manage firewalls, VPNs, and security devices
· Respond to alerts related to:
- Firewall health & traffic
- Network latency, packet loss, outages
- Security threats and policy violations
· Perform basic firewall tasks:
- Rule validation and implementation (as per SOP)
- VPN monitoring and basic troubleshooting
· Escalate unresolved issues to L2/L3 teams with proper documentation
· Follow incident, problem, and change management processes
· Maintain accurate ticket updates and shift handover notes
· Ensure SLA adherence and timely incident resolution
· Support routine checks, backups, and compliance monitoring
REQUIRED SKILL SET:
· Basic understanding of TCP/IP, DNS, DHCP, VLANs, Routing & Switching
· Knowledge of LAN/WAN, VPN, NAT
· Hands-on exposure to firewalls such as:
o Palo Alto
o Fortinet
o Cisco ASA / Firepower
· Understanding of:
o Firewall rules & policies
o IDS/IPS concepts
o VPN (Site-to-Site & Remote Access)
o Network security fundamentals
Shift Allowances
Overtime Allowance
Weekend support Allowance
Comp Off
Provident Fund
Medical Insurance
ProVal is the proven MSP partner helping our partners overcome operational roadblocks, scale faster, and future-proof their business. We blend stateside strategy with global execution to provide 24X7 NOC, strategic consulting & expert support on projects. From C-suite to help desk, we're your secret weapon for operational excellence and sustainable growth. #MSPSuccessAmplified
