The NOC Engineer – Transmission is responsible for timely identification/resolution of Cable system, Transmission network and VIP customized transmission network faults and outages as well as supporting the overall PCCW Global Network Operations Center mission.
Major Responsibilities
Perform 7x24x365 round-the-clock front-line duties in the PCCW Global Network / Service Operations Center
Investigate subsea cable system and transmission network & bearer alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for all types of transmission platform deployed by PCCW Global. e,g subsea cable system, DWDM, OTN, and SDH transmission network
Support first-line maintenance and fault diagnostic on network equipment fault and coordinate with Tier-2 and Tier-3 transmission engineering team to arrange faulty equipment replacement
Troubleshoot on network elements; carry out diagnosis and testing for fault isolation and resolution
Implement change of circuit path to alternate route for service restoration at PCCW Global on-net transmission network
Ensure customer service reports and enquires are managed promptly and provide periodic response.
Run appropriated test (eg: Bit Error Rate test, RFC2544 & Y1564 test) for circuit fault finding and verify the connectivity and performance of the International Bandwidth and Ethernet Private lines
General knowledge on subsea cable system operation
Communicate with carriers and service partners, internal and external parties to drive for quick problem fixing and service restoration
Update customer and respective parties on the fault progress and take necessary action and escalation according to the predefined guideline by NOC Management team
Record down the remedy actions taken in the course of fault management, timelines of progress and reason of outage in the ticket system
Conduct network and service review to drive for performance improvement
Carry out Network / Service Operation Center routine jobs as per predefined procedures and work instructions from the NOC Manager
Comply and act in accordance with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy
Support Customer Operation / Change Request / Maintenance activity that coordinates with related party to conduct the customer request and provide promptly and periodically response.
Other related duties as assigned
To comply and act accordance with PCCW Global GSOC information security policy and PCCW Group policies on Personal Data Privacy (PCO-POL-01E & PCO-POL-01E -02E)..
Job Requirement/Qualification/Skill
High Diploma/ Degree holder or above in Electronic/Information Technology Engineering with 8 years related experience OR
Higher Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with 7 years relevant experience in datacom OR
5 subjects pass in HKCEE including English or 5 subjects pass in HKDSE including English with 6 years working experience.
Good knowledge in the operations of various datacom equipment as well as telecom services.
Customer oriented, good initiative, self-motivated and able to work under pressure.
Fluent Putonghua is an advantage.
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
