Job Description

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?

Position: NOC Engineer – 24/7 Shifts

A NOC position on 24/7 shifts at the company offices. The work requires day-to-day communication in both Hebrew and English.

Responsibilities (partial list)

• Handling incidents at Tier 2 level.
• Owning real-time operations and incident management across information systems and infrastructure, engaging internal and external parties as needed.
• Performing system maintenance and operations tasks according to guidelines.
• Coordinating and tracking planned downtimes and upgrades.
• Documenting events and system incidents.
• High availability and fast response to tickets opened by business stakeholders.

Requirements

Requirements

Must have:

• At least one year of experience in support.
• Office 365 experience (mandatory): user management and Group Policy.
• Background and experience with Windows and Active Directory.
• Knowledge of computer networking and monitoring systems.
• Knowledge of communications: switches, network points and ports.
• Background in hardware and software troubleshooting.
• Very good English.
• Availability for 24/7 shifts at the company offices: at least 3–4 shifts per week, at least one weekend shift and at least one night shift per week.

Personal skills:

• Service orientation, ownership and a go-the-extra-mile attitude.

Advantages:

• Basic development knowledge (scripting).
• Familiarity with VMware (not mandatory)