Job Description

Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

• We’re the only provider in London offering residential broadband speeds of up to 5Gbps.
• Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
• We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

We’re looking for enthusiastic, reliable and bright candidates with a customer service and network engineering background to help us grow our network and continue to make our customers happy.

The critical nature of the infrastructure will require you to work both quickly and carefully. You will need to thrive in a varied and sometimes unstructured environment, be able to provide support to customer service teams, provision services alongside field engineers, resolve issues alongside field-based maintenance team, configure network equipment, and most importantly of all to empathise and turn a potentially unhappy customer into a happy one.

5 Day Shift pattern working ranging from 8 am to 10 pm including weekends (40hrs).

What you’ll be doing:

• Support Customer Services in troubleshooting customer issues.
• Provide second line support to customers where customer services were unable to solve their problem.
• Monitor network alarms, swiftly diagnose network faults
• Direct, and work alongside, the Network Operations Engineering team, and Passive Network Team, to assist in resolving network faults.
• Provision new customers ranging from residential fibre broadband to more complex business services.
• Be pro-active, and able to manage your own workload without much oversight from management.

The experience we’re looking for you to bring:

• Experience in GPON,FTTH/FTTC a must
• University degree or equivalent experience of >4 years
• >2 years’ experience working with ISP and >3 years’ experience working as a network engineer.
• CCNA Required
• Experience of using network equipment – e.g. Cisco/Juniper/Huawei/Adtran
• Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter
• Be open, honest, and transparent
• Excellent attention to detail
• Love learning and developing new skills

Why join us:

• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Private Health Cover
• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

https://careers.communityfibre.co.uk/

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.