Long Description

NOC Engineer

Location: Gurgaon / Hyderabad
Experience: 3–8 Years

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

This role is responsible for real-time monitoring, incident detection, troubleshooting, and operational support of network and service platforms. The NOC Engineer plays a key role in ensuring network availability, SLA compliance, and timely resolution of incidents by collaborating with internal teams, vendors, and stakeholders.

Key Responsibilities

• Monitor network, service, and application platforms using enterprise monitoring tools.

• Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.

• Create, manage, and maintain incident tickets with accurate severity classification, timelines, and documentation.

• Troubleshoot network and service issues across routing, switching, access, and application layers.

• Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder communication, and status updates.

• Escalate incidents to appropriate internal teams, vendors, and leadership to ensure timely resolution.

• Collaborate with cross-functional teams to minimize service impact and restore services efficiently.

• Ensure adherence to operational processes, SLAs, and incident management best practices.

• Maintain accurate operational records and contribute to continuous service improvement initiatives.

• Support network stability and service availability through proactive monitoring and incident prevention activities.

Technology Exposure

• Network Monitoring & ITSM Tools

• Routing, Switching & IP Networking

• DOCSIS, HFC, CMTS & Broadband Technologies

• Core, Access, Security & Load Balancing Platforms

• Voice, Video, Wi-Fi & Mobile Technologies

• Enterprise Applications & Service Platform