Job Description

Join the heart of innovation at NEP Connect, a key part of the globally renowned NEP Group. We are leaders in delivering critical connectivity services, broadcasting live content across the world through our cutting-edge satellite and Anylive® fibre infrastructure. Every day, we help bring 250 hours of live content to millions of viewers, supporting clients that include global brand names and broadcasters like the BBC, Channel 4, Five, ITV, Sky Sports, to deliver experiential live events and social network streaming to audiences in multiple territories.

The Role

As a NOC Engineer, you will be a pivotal part of our Network Operations Center (NOC) team in MediaCityUK. You’ll be the go-to person, ensuring seamless 24/7 operations for both internal and external clients. From live event control to technical troubleshooting, your expertise will help keep the world connected.

This is more than just a job—it’s a chance to be at the forefront of live broadcasting, making a real impact every day. If you thrive in a fast-paced environment and are passionate about cutting-edge technology, this role is for you!

Responsibilities

• Take charge of live event control, acting as the main contact point around the clock.
• Perform quality control and integrity checks on all video and audio signals.
• Monitor and maintain the performance of operational systems, taking swift corrective action when necessary.
• Communicate effectively with engineering teams, clients, and service providers to ensure smooth operations.
• Manage occasional use services and coordinate with customers and third-party providers to meet dynamic requirements.
• Log technical issues and provide expert advice and support for NEP Connect operations.
• Utilise NEP Connect’s scheduling systems to manage bookings and ensure flawless service delivery.
• Participate in routine testing, preventive maintenance, and troubleshooting of transmission systems.
• Support and guide production staff, sharing your technical expertise to enhance our service delivery.

Desirable Skills / Qualifications

• HND or Degree in Broadcast/Electronic Engineering, with at least 2 years of experience in a NOC / broadcast operations environment (or equivalent experience).
• A team player with excellent communication skills, able to build strong relationships both internally and externally.
• Keen customer focus and professional etiquette over telephone and talkback.
• A strong understanding of broadcast system standards and hands-on experience with a wide range of equipment is desirable.
• Proficiency in RF and uplink systems is desirable.
• Live within an hour’s commute of MediaCityUK, Manchester.

Personal Attributes

This position will have access to sensitive information and, as such, must be managed with great integrity. Professional, unbiased and credible behaviours in this role are essential at all times.

Communication – the ability to speak and write to be clearly understood by others, using appropriate vocabulary, grammar and style.

Teamwork – a sense of team can make a significant difference in whether you meet or fail your objectives. Just as important is creating and maintaining the bond across the team.

Initiative – the willingness to move things forward by acting without needing to be asked and without due escalation.

Resilience – the ability to cope with difficulty, negotiate obstacles, to optimise performance in the face of adversity. Sees setbacks as motivation to improve, turning each experience into an opportunity for growth and future client success.

Organisation – the ability to marshal and manage resources (people, funding, materials and support) to achieve a task. Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals. Be conscientious and take great pride in your work.

Inquisitive – the ability to ask appropriate questions and understand the implications.

Analytical – the ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems.

Emotional Intelligence – the ability to recognise clearly and accurately others’ points of view, feelings and needs and the willingness to take these into account.

Integrity – the willingness to adhere to social, ethical, professional and organisational standards. Be respectful and listen to others.

Achievement Orientation – the determination to set oneself and meet high standards, exceeding norms and expectations.

Excellent Judgement – the ability to be rational, objective and unbiased when making decisions or acting.

Visionary – the ability to demonstrate personal commitment to Company goals in an energetic way to motivate others and create an environment where the core values are realised.

All applications are strictly confidential.

The job description is not intended to be an exhaustive list of duties to be performed by the employee.

The job description may be altered to reflect the business needs of the Company.