We are seeking skilled Onsite Network Engineers to operate and manage the Network Operations Centre (NOC), providing Tier 2 support while supporting the existing permanent team. The role focuses primarily on first-line support calls, with additional involvement in projects, design, deployment, and troubleshooting of both networking and collaboration solutions.

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  Operate and manage the Network Operations Centre (NOC).
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  Provide Tier 2 support for network and collaboration issues.
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  Handle and resolve 1st line support calls and incidents.
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  Perform end-to-end network monitoring and incident management.
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  Participate in network and collaboration projects.
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  Design, deploy, configure, and troubleshoot:
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  Cisco networking infrastructure
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  Cisco Collaboration (CUCM/Voice)
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  Support and maintain LAN, WAN, and collaboration systems.
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  Troubleshoot and resolve issues across security, connectivity, and voice environments.
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  Maintain and update technical documentation and operational procedures.
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  Collaborate with internal teams to ensure optimal system performance and uptime.

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  Matric and a Degree
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  CCNP Certifications - Mandatory
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  CCNP Collaboration (Voice) – Minimum 3 years' practical experience
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  CCNP Routing & Switching – Minimum 3 years' practical experience
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  CCNP Security – Minimum 3 years' practical experience

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  Practical experience in running and operating a NOC environment.
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  Strong hands-on experience in:

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  Cisco Collaboration (CUCM/Voice)
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  Cisco Routing & Switching technologies
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  Network monitoring and incident management systems
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  Networking & Security Experience
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  Cisco Identity Services Engine (ISE)
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  Cisco Firepower Threat Defense (FTDs)
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  Cisco AnyConnect (VPN solutions)
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  Cisco ACI (Application Centric Infrastructure)
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  Cisco Wireless infrastructure

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  Checkpoint Firewalls
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  Bluecoat Proxy solutions