Job Description

Main responsibilities:

• To handle, troubleshoot and resolve customer solution related and network related issues, events, and incidents.
• Communicate with Webbing customers directly and via mass communication tools, distribute tasks on requests within the organization.
• Perform Monitoring / Surveillance of products, services, and customer solutions.
• Manage, coordinate, and communicate issues, incident and event handing within Webbing internal teams and vendors, suppliers.
• To track and document all issues and resolutions in detail.
• Hybrid mode with options to work night shifts from home

Requirements

• Fluent written and verbal English communication skills- must
• Degree in Telecommunications or IT (studies can still be in progress) - must
• Ability to work in shifts.
• Problem – solving skills.
• Interest in mobile technologies, IoT and technologies in general.
• Strong personal drive and great desire for self-learning.
• Accuracy and a high sense of responsibility.
• Previous experience working with technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g, 5g structure and technology) - must

About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to whitelist applications and limit non-business applications with the click of a button, saving money and improving compliance

What we offer

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.
• Salary level: 1900-2100 EUR gross + potential to earn additional for night shifts and public holidays.
• Social benefits
• 200 EURO monthly Wolt food allowance
• Medical insurance
• Free mobile services with Tele2
• Car parking spot
• Team events

If you feel that your experience and personality match the position, we look forward to seeing your resume.