Job Description

Location: Pune,Maharashtra,India

About the company

Easebuzz is a payment solutions (fintech) company that enables online merchants to accept, process, and disburse payments through developer-friendly APIs. We are focused on building plug-and-play products—including payment infrastructure—to solve end-to-end business challenges across sectors. We’re at the center of all things fintech: payments, lending, subscriptions, eKYC—you name it. Easebuzz is where innovation meets execution. We have been consistently profitable and continue to scale rapidly, having grown 4x in the past year alone. Backed by a strong product roadmap and execution, we recently closed a fresh funding round of $30 million in 2025, led by leading VC firms and strategic investors. This comes in addition to our earlier $4 million fundraise in March 2021. Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025. Our corporate culture is built on openness, ownership, and collaboration. We are an equal opportunity employer and celebrate diversity across all levels. At Easebuzz, you’ll find yourself working with passionate colleagues who are committed to growing together. Headquartered in Pune, we also have a presence in Delhi, Mumbai, Kolkata, Bengaluru, and Gurugram.

Monitoring & Incident Detection

• Continuously monitor infrastructure, applications, and services using AWS CloudWatch, Kibana dashboards, Elastic APM, and Percona Monitoring and Management (PMM).
• Monitor and respond to alerts received via Google Chat, alerting systems, and monitoring tools.
• Identify infrastructure, application, database, and API performance issues proactively.
• Perform initial triage, categorize incidents based on severity, impact, and urgency.

Incident Management & Response

• Act as the first line of response for production alerts and incidents.
• Follow defined incident response playbooks and escalation procedures.
• Escalate incidents to appropriate engineering, DevOps, or database teams as per SLA.
• Track incidents through closure and ensure proper documentation in incident tracking systems.
• Assist in incident resolution validation and service restoration monitoring.

Log Monitoring & Analysis

• Monitor application and infrastructure logs using Kibana.
• Identify anomalies, error patterns, unusual traffic behavior, and system degradation.
• Support root cause analysis by providing relevant logs, timelines, and observations.

Application Performance Monitoring (APM)

• Monitor application performance metrics using Elastic APM including latency, throughput, and error rates.
• Identify performance degradation, bottlenecks, and abnormal system behavior.
• Notify engineering teams of performance anomalies and assist in validation post-resolution.

Database Monitoring

• Monitor database health, query performance, replication status, and resource utilization using Percona Monitoring and Management.
• Identify database performance degradation, high load, slow queries, and availability issues.
• Escalate database-related risks and anomalies promptly.

Security & Vulnerability Monitoring

• Monitor vulnerability reports from NST Assure and Snyk platforms.
• Identify newly reported vulnerabilities and notify security and engineering teams.
• Track remediation progress and follow up on pending vulnerabilities.
• Assist in maintaining security hygiene across infrastructure and applications.

Operational Excellence

• Maintain shift handover reports and operational summaries.
• Document incidents, alerts, resolutions, and operational observations.
• Follow standard operating procedures (SOPs) and operational runbooks.
• Support operational readiness, reliability, and uptime objectives.

Employment Type
Full-Time

Apply to this job