Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

NOBUHOST/ESS

The Four SeasonsResortLāna’iis lookingforaHost/esswho sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired

NOBULĀNA‘I

Set cliff side overlooking a protected marine preserve, NOBULĀNA‘Iofferssweeping panoramic views and innovative Japanese cuisine. Drawing upon Chef Matsuhisa's classical training as a sushi chef in Tokyo, his life abroad in South America and his travels around the world, his culinary style blends classical techniques with exotic global flavors. NOBULĀNA‘Ishowcasessignature new-style Japanese cuisine, as well as new creations infusing local ingredients. Sip a signature cocktail in the lounge, take a seat at the sushibaror enjoy dinner at one of the outdoor tables. Inspired by the simplistic lines found in Japanese architecture and a palette rich with teak timbers and meticulous wood detailing, the decor easily blurs the lines between interior and exterior space as diners gaze upon the sand and waters ofHulopo‘eBay, often referred to as one of Hawaii’s most beautiful beaches.

WHAT YOU’LLDO

A Host/ess serves as the first point of contact for guests by providing a warm welcome and introducing them to the restaurant experience. This roleis responsible formanaging reservations and seating tomaintainan efficient guest flow, sharing information about the restaurant concept, menu offerings, and daily specials, and responding to all guest interactions with professionalism and courtesy to ensure a positive and memorable dining experience.Responsibilities include, but are not limited to:

• Welcome guests, manage reservations, and coordinate seating tooptimizeguest flow and enhance the overall dining experience.

• Communicatethe restaurant concept, food and beverage daily specials, and menu offerings; escort guests through the space to their assigned tables; obtain water preferences; and relay relevant information to servers and server assistants.

• Maintain a clean, organized host stand, waiting areas, and reservation records; ensure all menus are wiped down, free of stains or wrinkles, and presented in a clean, polished condition.

• Accurately enter and manage guest information in the reservations system, including special requests, occasions, and preferences; cross‑reference Golden and OpenTable profiles to support personalized and seamless service.

• Assistservers and restaurant staff during high‑volume periods orspecial events; support tablesetupandbreakdown, including responsibility for table lighting and floral elements.

• Respond promptly, courteously, and professionally to guest inquiries, concerns, and complaints to ensure a positive and welcoming experience.

• AndMore!

WHAT TOBRING

• Successful candidate mustpossesslegal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance cardand Hawaii Food Handler’s Card

• Ability to standfor extended periods,lift upto 50lbs, and push/pull as needed during shifts

• Maintains a guest‑focused mindset with strong interpersonal and communication skills, effectively enhancesthe guest experience, anddemonstratesstrong attention to detail while keeping a clean, organized, and well‑stocked workspace

JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:

• Hourly Rate:$22.73

• Competitive wages

• Inclusive and diverse employee engagement & recognition events all year-round

• ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about whatit'slike to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf