NIO

NIO蔚来-在线顾问实习生(杭州)

NIO  •  Onsite  •  1 month ago
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Job Description

NIO蔚来-在线顾问实习生(杭州)杭州实习用户与服务职位 ID:A25935职位描述1、 及时准确地响应来自多渠道的客户预定,并回答相关询问 ;
2、主动与有购买意向的客户联系将客户预定转化为生产订单,从而达到生产、运输、和交付目标 ;
3、利用市场推广活动中产生的客户线索,使用统一的沟通流程对客户进行跟踪、培养直至完成订单;
4、 达成公司业绩指标 ;
5、 体系化利用电话时间,包括电话前的准备工作,保证沟通内容符合工作指标和要求 ;
6、参加公司要求的培训,了解最新产品知识,并能在与客户沟通过程中正确传达产品特性 ;
7、遵守公司规定的程序,正确使用公司提供的销售工具和系统,记录与客户之间的沟通并保证数据的真实有效性 ;
8、积极和销售团队,交付体验团队和市场部门沟通合作,确保客户体验,及时向经理汇报问题。职位要求1、符合公司真诚、关爱、远见、行动的价值观 ;
2、具备客服及汽车相关的从业经验 ;
3、服务意识强,语言的逻辑性好,普通话标准,具备良好的倾听和沟通能力;
4、注重团队合作精神,有判断能力,良好的心理素质和自控能力,能全身心投入工作当中;
5、具有饱满的工作热情和认真的工作态度,能够耐心的解答用户的问题,同时能够熟练操作计算机和Excel。 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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