Salary: £20,906.67
Shift Pattern 1: 4 on - 4 off, 7pm - 3am (28 Hours per week)
Shift Pattern 2: Thursday - Sunday, 8pm - 4am (28 Hours per week)
Shift Pattern 3: 4 on - 4 off, 10pm - 6am (28 Hours per week)
Job Role:
This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.
In this role you will be acting as Medica’s primary point of contact as a part of the Service Delivery NightHawk ® team, working in a fast-paced environment.
Nighthawk Call Operator key responsibilities:
Communicating professionally and effectively with radiographers, reporters and referrers
Monitoring notification systems and tools, taking action based upon observations
Support the team leader in safeguarding reporting resource
Participate in regular individual and team development meetings
Work closely with the technical team to resolve reporting workflow issues
Understand and take ownership of shift specific tasks and assist team members when needed
To diffuse and when required, escalate client complaints through appropriate channels
Document all shift related information including summaries and breached exams
Adhering to and maintaining knowledge of Medica accreditation standards
Who we are:
Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We celebrate difference and encourage everyone to be themselves at work. Join us today
Requirements:
Experience of working in an office environment
Good knowledge of office-based systems
Customer Service experience
Strong written and verbal communication skills
Strong administration skills and IT literacy
Comfortable working in a fast-paced office environment
High level of accuracy and attention to detail
Core benefits for you:
🕘 Flexible and hybrid working
⚖️ A company culture that promotes work life balance
🌱 Commitment from employers to continued learning and development
ð§ Access to Employee Assistance Programme
ð¸ Annual bonus
ð Enhanced holiday allowance + bank holidays
ðï¸ Group life assurance
ðµ Pension
ð Social events
ð¤ Sick pay
ð² Cycle to work scheme
ð³ Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer â we commit to respond to every applicant.
Medica Group is made up of Medica Reporting Ltd, Medica Ireland, RadMD and Educate by Medica.
Medica Reporting Ltd provide market leading telehealth services by connecting healthcare professionals and organisations with talent and technology. We began 20 years ago as a teleradiology company that now reports from over 19 countries.
Medica have partnered with worldwide radiology CPD provider, Educate as part of our commitment to supporting radiologists.
Our use of augmented intelligence in the stroke imaging workflow has won two APM awards. We produce over 2 million reports annually, we have an international community of 750+ clinical professionals, with diverse specialties and extensive experience (all are GMC registered).
Working with over 50% of NHS organisations, our high-quality service delivery and clinical governance makes Medica the partner of choice for over 200 clients worldwide.
We now offer both radiology diagnostics and medical reporting via MedPath, our pathology reporting and scanning service that is a digital pathology solution led by pathologists.
As a fast-growing company, we currently have career opportunities at our head office, along with radiology and pathology reporting roles. We offer flexible work arrangements and varying work patterns to align with business needs, helping you maintain a healthy work-life balance. To learn more, please click the sign-up button above.
