About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

The Runner TSA (Table Server Assistant) is responsible for providing attentive service to all guests in their assigned section by working diligently to ensure the environment is clean and well stocked at all times. The Service Assistant will set and clean tables in addition to assisting the Cocktail Server Model with any and all tasks necessary. Our Server Assistant Models exists to provide excellent service Hard Rock style! You are critical part of the team that takes care of our guests. You work in tandem with the Cocktail Server Model to ensure our guests experience a new level of nightlife.

ESSENTIAL JOB FUNCTIONS:

• Working as a team with the Cocktail Server Models to ensure a high level of guest attention

• Consistently delivers exceptional service to all guests while acting in a professional manor

• On occasion, the Server Assistant may assist the Cocktail Server Model in mixing and pouring well-balanced cocktails and shots according to the Hard Rock Mixology program

• Complies with all state and federal liquor laws

• Performs all opening and closing duties as assigned

• Cleans all spills immediately, notifying other staff members and using appropriate signage when necessary

• Sets and resets tables according to company standards before, during and after service

• Communicates with management, VIP hosts & service staff to rectify and all customer needs, comments or incidents

• Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base through available social media outlets, as per the Company's Marketing Requirement Plan

• Collects customer information for the venue database, while constantly striving to increase the size of your personal clientele

• Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each

• Sets and resets tables according to standard before, during and after service

• Welcomes all customers to the venue professionally and courteously, according to the established venue sequence of service

• Works with a sense of urgency to anticipate customer needs and other team members when the opportunity arises

• Communicates with management, VIP hosts & service staff to rectify any and all customer needs, comments or incidents

• Cleans all spills immediately, notifying other staff members and using appropriate signage when necessary

• Performs all opening and closing duties as assigned

Qualifications

• A minimum of one (1) year of experience as a server or server assistant, preferably in a high-volume nightclub or high-volume restaurant

• Current and/or previous modeling experience preferred but not required

• Must have knowledge of beverages, glassware, and garnishes

• Must be able to operate: two and six wheel carts, juice, soda and liquor guns, cutting boards, coffee and frozen drink machines, ice machines, shot glasses, mixers, pourers, blenders, beer keg/soda/wine/juice hook-ups, and knives.

ADDITIONAL REQUIREMENTS:

• Work varied shifts, including weekends and holidays

• Must be neat and clean in appearance and physically fit to perform the duties required.

• Must be able to stand or walk a minimum eight-hour shift and work inside assigned bar area in the venue.

• The employee must frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments