Job Description

Are you experienced Club Manager with a passion and a desire to work in a fast-paced environment?

Our client, a leading hospitality group looking for a Club Manager to join their team and take their establishment to the next level.

Key Responsibilities:

• Oversee the day-to-day operations of the club, ensuring smooth running and an exceptional experience for members and guests.
• Lead, motivate, and manage staff across various departments, including reception, service, events, and security.
• Maintain and enforce the highest levels of customer service, addressing any member concerns or issues promptly and professionally.
• Manage the clubs budget, control expenses, and oversee financial performance to meet or exceed revenue targets.
• Plan and execute events, activities, and programs that engage and entertain members.
• Develop and implement strategies to attract new members and retain current members.
• Ensure compliance with all health, safety, and legal requirements.
• Collaborate with marketing teams to promote club events, memberships, and activities.
• Monitor and maintain the clubs facilities and equipment, coordinating with maintenance teams for repairs and upkeep.
• Prepare regular reports on club performance, membership status, and operational issues for senior management.

Qualifications:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• 2-3 years of experience in a management role, preferably in a club, hospitality.
• Strong leadership skills with the ability to manage, train, and motivate a diverse team.
• Excellent customer service, communication, and interpersonal skills.
• Proven track record in managing budgets, controlling expenses, and improving profitability.
• Experience in event planning, marketing, and membership sales is a plus.
• Ability to handle stressful situations and resolve conflicts effectively.
• Knowledge of health and safety regulations relevant to hospitality operations.