Job Description

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Monitoring activities on all company sites to identify potential criminal activity.
• Inform appropriate managers and proper authorities of any suspicious/criminal activity occurring at company sites.
• Monitoring surveillance cameras to watch out for any disruptions, unlawful activities, or potential property damage. Bookmark and save videos.
• Respond to security and fire alarm calls received from alarm monitoring companies and make decisions on whether to dispatch local authorities.
• Enter all incidents observed or reported into the company reporting system “Vector”.
• Providing summary reports on nightly activities and any incidents that may have occurred to management.
• Operating security systems and, if needed, entering help desk tickets with the camera/alarm companies.
• Using provided communication devices such as cell phones in a clear and concise manner.
• Follow up post-incident with the Loss Prevention Team to ensure proper corrective measures are implemented.
• Provide friendly and informative answers to Team Members concerning security problems and procedures.
• Serve as back-up for opposite shift Security.
• Explore new ways of improving workflow and efficiency of job.
• Monitor Help Desk for Security concerns.
• Maintain an organized, neat workspace, while upholding agency security procedures for confidential information.
• Other duties as assigned.

• Respond effectively and efficiently to alarm condition.
• Work effectively in a team-based environment; interact professionally with a highly diverse employee base on a regular and routine basis.
• Proficiency in office software applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Proficient in analysis and deductive reasoning to assess potential theft situations and take appropriate actions
• Willingness to learn and grow.