Job Description

Why This Role Exists “In order for us to do our job, we have to have 100% uptime. So it’s like a nuclear power plant. It’s a high reliability organization where if a system goes down, like, people die. I don’t mean to downplay that, but what I’m saying is we’ve already built the system so much, we put so much work into it that it almost runs itself, but we still need somebody who’s gonna be there when the first line of defense goes down.” – the CEO This company runs the cardiac telemetry department for hospitals that no longer staff one themselves. A patient in a rehabilitation hospital in another time zone is wearing leads, and a certified technician is watching that rhythm from a monitoring center in New Jersey, around the clock, every day of the year. The average lethal rhythm detection rate in the United States is roughly 90 percent. Theirs is 99.99. That gap is the product, and it only exists if the feed never drops. Which is why this is not a seat where someone keeps a chair warm overnight. The systems are built. The redundancy is built. The procedures are written. The overnight hours are the window when nobody else is in the building, and a carrier circuit going down or a utility power failure has to be met by a person who knows the procedure and executes it without hesitating and without a phone call. That person is who this search is for. The Mission Own overnight uptime. In your first 12 months, you make this operation’s overnight resilience a property of the operation rather than a property of whoever happened to be on shift. The hiring leader described the work plainly. When you show up at night, you are “following a procedure to get that system back up, documentation, and then as a secondary duty, some other admin type work.” The first line of defense holds because someone is there to hold it. Every fix gets written down so the next person can execute it cold. Anything that keeps breaking gets surfaced as a replacement rather than fixed a third time. Success here is measured in things that did not happen: no gap in the monitoring feed, no unrecovered outage, no morning spent reconstructing what went wrong overnight. What You Will Be Measured On Hold 100 percent overnight monitoring uptime across all stations from your first solo shift forward, measured by zero unrecovered outages on shift and no monitoring gap beyond the internal notification standard. Restore first-line failures on shift without escalation within 60 days, measured by the share of overnight incidents you close independently. This includes carrier failover to the secondary internet provider with the required VPN steps, UPS response, generator start and transfer (automatic at one facility, manual generator deployment at the other), and restoration to utility power. When a fix is genuinely beyond the building, escalate so the vendor, carrier, or leader on the other end can act immediately. As the hiring leader put it, the person waking up should know exactly what they are walking into. Document every incident before the shift ends, starting week one: what broke, what was done, how long it took. The standard is 100 percent of incidents written up on shift, not the next day. Convert every recurring incident type into a tested runbook within 90 days, measured by usability rather than existence. A competent substitute should execute it without calling anyone. Surface the repeat-offender list to leadership weekly starting in month two. Technology that fails three times in a month gets presented as a replacement recommendation, not a third repair. Keep the overnight schedule staffed with zero unstaffed shifts, including calling backfill on call-outs and closing the nightly operations checklist every shift. What They Are Looking For Executes the procedure as written. In the hiring leader’s words: “The systems are already set up for them and they just need to be the person who executes basically runbooks that we’ve already given them.” This is not a seat for someone who improvises a better way in the middle of an event. Run the play, then raise the improvement afterward through the right channel. Integrity without supervision. “We just need high integrity person who’s willing to do nights and is going to follow those instructions.” Nobody is watching this shift. The checklist gets completed or it does not. That is the whole trait. Composure alone at 3 a.m. “It’s a high reliability organization where if a system goes down, like, people die.” He said that calmly, which is the standard. When the feed drops and the building is empty, the response is diagnosis, then procedure, then escalation with detail. Not panic, and not paralysis. Writes it down. Documentation is a core duty here, not an afterthought, and the deliverable is a runbook someone else can execute cold. Fixing brilliantly and documenting nothing does not work in this seat. Kind and honest over credentialed. Asked whether this person needs a healthcare background, the answer was no: “This person doesn’t have to be a healthcare-oriented person. Kind. Honest. Intrinsic motivation is good in general.” Note the order. Character first. Technical polish is welcome, not required. Who You Will Work For You report to the company’s VP of Clinical Systems, who owns this seat day to day. The CEO sat down with us to describe the role himself, which is why his words are all over this posting. He is a Navy officer. He came out of the service, went into industry, and now runs the company. He is direct, he moves fast, and he is unusually willing to be talked out of his own position. Inside a single conversation he dropped a screening exam he had built and reversed a stated preference, out loud, because someone gave him a better argument. “This is just an idea. You guys can shoot it down. You guys could do a better job of this than I can.” He does not oversell his own role in the company’s results, and he is candid about hard business realities rather than softening them. If you have worked for a commander who takes the hit and gives away the credit, you will recognize the pattern. Why Veterans Succeed Here This is one of the cleanest military-to-civilian translations on our board, because the job is a watch. If you have stood a mid watch in a shipboard control station, run a duty desk, held a SCIF or a NOC overnight, or been the only technician on shift at an installation, you have already done the core of this role. The work is monitor, detect, isolate, execute the procedure, log it, escalate with detail. That is watchstanding. Power generation and casualty control experience maps directly onto the UPS, generator, and failover procedures, including the facility where the generator has to be wheeled out and started by hand. If you came from Navy IT, Army 25-series, Air Force 3D0X2, or Marine Corps 06-series, the technology is familiar, and the discipline is the part this operation actually needs. Two things make this a strong transition fit specifically. First, the CEO is a Navy officer who came out of the service, moved into industry, and now runs the company, and his stated hiring standard is that a candidate with zero civilian experience but high integrity and a will to learn can be a better hire than someone with three years of experience. Second, this is a high-reliability operation where procedural compliance is the point. Veterans who spent a career being held to a technical manual and a watch turnover do not find that constraining. They find it legible. One honest note before you apply. This seat manages processes, not people. Most nights are quiet, punctuated by events that matter enormously. If you need constant action to stay engaged, this is not your seat. If you know the value of a quiet watch that stays quiet because you are standing it properly, it is. #LI-BN1 Requirements Minimum qualifications only. The hiring leader was explicit that character and reliability outrank resume polish. Military equivalents are listed because most of this job has already been done in uniform. Willing and able to work overnight shifts onsite in Wall, New Jersey. Hands-on fixes cannot be done remotely. Military equivalent: watchstanding, duty section rotation, mid watch, shift work in a 24-hour operations center. First-line diagnosis of network connectivity, data feed, server, and workstation failures. Isolate the cause rather than restart and hope. Military equivalent: Navy IT (ITS), Army 25B Information Technology Specialist or 25U Signal Support Systems Specialist, Air Force 3D0X2 Cyber Systems Operations or 1D7X, Marine Corps 0651 or 0671. Execute power contingency procedures: UPS response, generator start, load transfer, and restoration to utility power, including physically deploying a generator at one facility. Military equivalent: Navy EM or GSE, Seabee CE Construction Electrician, Army 91D Power Generation Equipment Repairer, Air Force 3E0X2 Electrical Power Production. Written incident documentation completed under time pressure, before end of shift. Military equivalent: deck logs, watch turnover logs, SITREPs, maintenance action forms, Army 2404 and 5988E. Procedural discipline in a high-reliability environment where deviation carries consequence. Military equivalent: EOSS and EOCC operation, PMS and 3M program execution, technical data compliance, nuclear or aviation watch procedures. Healthcare experience is not required. No clinical credentials and no degree are required. Benefits 80,000 dollars base salary. Onsite, overnight shift, in Wall, New Jersey. Full benefits package including medical, dental, vision, PTO, 401K