Job Description

The Night Shuttle Van Operations Manager is responsible for overseeing night‑shift Crew van shuttle services supporting UPS aviation (pilot and flight crew transportation). This role ensures delivering exceptional customer service, ensuring operational excellence, safety, efficiency, and on time movement of pilots and UPS personnel between terminals, aircraft, lodging, and designated facilities.

The manager provides direct supervision of drivers, ensures compliance with safety and NON-DOT standards, and maintains high service levels in a time‑critical environment. The ideal candidate is adaptable, solution- oriented, and skilled at communicating across multiple levels of complex, fast-paced, unionized environment. Occasional work outside standard business hours may be required to meet operational needs.

Compensation: $75,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Operations Management

· Oversee the 1DA all night‑shift shuttle van operations in support of UPS pilot and 30-36 ABM crew transportation.

· Ensure all transportation schedules align with UPS flight operations and crew movement requirements.

· Maintain a strong Prescence in the operation through regular observation, participation, and communication.

· Respond in real time to assign crew van drivers and supervisors for flight delays, cancellations, or schedule changes.

· Investigate and resolve operational issues, including client concerns, customer complaints, accidents, delays, and employee disputes.

· Utilize client systems such as Crew Van Visibility (CVV), Mosaic Situational Viewer (MSV), Flight crew records Database, Flight OPS Jump seats, Airhub, iGate Training, Ramp Control Center Tailsheet Generator, and Netline.

· Manage supplies, fleet vehicles, radios, iPads, and other operational resources.

Staff Supervision & Leadership

· Supervise and support shuttle van drivers, lead drivers, and dispatch personnel.

· Conduct shift briefings, post‑shift reviews, and performance coaching.

· Ensure adequate staffing levels; manage call‑offs, overtime, and emergency coverage.

· Enforce ABM and UPS policies, work rules, and professional conduct standards.

Safety & Compliance

· Ensure compliance with ABM and UPS regulations, airport security rules, and UPS safety standards.

· Conduct vehicle inspections, safety audits, and incident investigations.

· Enforce fatigue management, hours‑of‑service compliance, and defensive driving practices.

· Maintain accurate documentation for inspections, incidents, and corrective actions.

Customer & Client Relations

· Serve as the primary night‑shift point of contact for UPS operations leadership.

· Address and resolve service issues, escalations, and pilot concerns promptly and professionally.

· Maintain a high level of customer service for flight crews and UPS personnel.

Administrative & Reporting Duties

· Complete daily operational reports, incident logs, and shift summaries.

· Track KPIs such as on‑time performance, safety metrics, and attendance.

· Support payroll accuracy, timekeeping approval, and personnel documentation.

· Communicate handoff details to day‑shift management.

Union and Compliance

· Ensure adherence to ABM policies and the Teamsters Local 89 CBA.

· Participate in grievance processes and collaborate with union officials, stewards, and ABM Leadership.

· Maintain working knowledge of all operational roles to provide coverage when needed.

Qualifications Required

· High school diploma or GED (Bachelor’s degree preferred).

· Minimum 2–4 years of transportation, logistics, or fleet operations experience.

· 3–4 years of supervisory or management experience.

· Valid driver’s license; ability to obtain airport badge and pass background checks.

· Strong working knowledge of safety, DOT, and vehicle operation standards.

Preferred

· Experience in aviation, airline, or airport ground operations.

· Knowledge of shuttle, motor coach, or fleet management systems.

· Experience managing 24/7 or night‑shift operations.

Skills & Competencies

· Strong leadership and decision‑making under pressure.

· Excellent communication and conflict‑resolution skills.

· Ability to multitask in a fast‑paced, time‑sensitive environment.

· Detail‑oriented with strong organizational and reporting skills.

· Customer‑service focused with a safety‑first mindset.

Physical & Work Environment Requirements

· Ability to work nights, weekends, and holidays.

· Ability to stand, walk, and be mobile throughout the shift.

· Exposure to airport ramp environments, vehicle traffic, and varying weather conditions.

· Occasional lifting up to 25 lbs.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com