AI Success™

Job Description

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

**TM/TM* Key responsibilities**

Right Pret People: Team Work

To maintain good relationships with all of the shop’s team.
To take on jobs to balance workload across team.
To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
To have a good knowledge of Pret standards in all areas of the shop.
To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

To always follow the 6 Key Points of Service.
To serve customers efficiently, politely and quickly in an engaging manner.
To take the time to respond to customers’ needs delivering outstanding and amazing service.
To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
To bust queues through speed of service and calling to customers.
To wear a clean and immaculate uniform at all times whilst on shift.
To ensure products are presented in bags or on trays according to Pret standards.
TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

To create delicious food according to Pret standards in an efficient, safe environment.
To always follow the 6 Key Point of Production.
To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
To inform the shop management team of any safety concerns immediately.
I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

To complete and pass all TM and TM* training in a timely manner
To adhere to financial standards on tills.
TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality

About Pret A Manger

Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year.

As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability.

Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.

We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back.

Join us, and be part of something truly special.

Industry

Retail & Ecommerce

Company Size

5,001-10,000 employees

Headquarters

London, GB

Year Founded

1986

Website

pret.co.uk

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Night Shift - Team Member - Pret a Manger Dublin Airport

Job Description

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

TM/TM* Key responsibilities

About Pret A Manger

**TM/TM* Key responsibilities**