Job Description

Northwest Ambulance Dispatchers are responsible for providing the highest level of customer service to hospital and medical facility staff, as well as NWA field crews. Excellent interpersonal communication is paramount in this position.

What we expect from you as a Northwest Ambulance Dispatcher:

• Assessing caller information and formulating an action plan.
• Scheduling and dispatching medical transports and field crews to appropriate locations.
• Evaluating call information to determine the suitable units and level of care/response.
• Effectively conveying information to field crews in a fast-paced environment.
• Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receiving and documenting relevant information from emergency and non-emergency calls.
• Assigning priority to calls based on urgency and importance.
• Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• Operating and managing a multi-line phone system.
• Efficiently operating and managing computer systems, GANTT, and CAD.
• Maintaining accurate call logs and patient information.
• Familiarity with dispatching procedures and guidelines for field crews.
• Awareness of county and state protocols.
• Creating daily schedules for field crews.
• Monitoring field crew/rig route and status to coordinate and prioritize schedules.
• Managing multiple incidents simultaneously.
• Assisting other dispatchers as required.
• Providing precise information and instructions to callers.
• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• Performing other assigned duties.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when necessary.
• Ability to thrive in a fast-paced and occasionally stressful environment.
• High school diploma or equivalent.
• Experience with Logis or other dispatching software preferred.
• Medical Terminology Coursework or on-the-job experience.
• This position is a safety conscious position and does require a drug screening prior to employment.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Eligible non-exempt employees who actually work on a designated holiday are paid a premium rate of 1.5x their regular rate, consistent with company policy.

We invest in your future with a 401(k)-retirement plan that includes an employer match of up to 5%, helping you build a long-term financial security.

We value work-life balance and offer paid time off that accrues at 2.3 hours for every 40 hours worked, giving you the flexibility to rest, recharge, and take care of what matters most.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages

Our wage range is $31.50-$34.49 per hour. Shifts are either 10 or 12 hours long.