Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Who We Are Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For

A friendly and detail-oriented Room Attendant to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are

• A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.

• An individual that maintains a keen eye for detail and adopts a proactive mindset.

• Dedicated to enhancing both the guest and team member experience.

• Committed to upholding the highest standards of cleanliness.

• Veterans and military spouses are encouraged to apply

What You’ll Do

• Clean and sanitize assigned guest rooms and bathrooms to hotel standards.

• Replace linens, amenities, and report any irregularities or maintenance needs (i.e., broken light bulbs, defective equipment, etc.)

• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.

• Keep cleaning carts and linen closets organized, ensuring all necessary supplies are stocked and used properly.

• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner

• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.

• Report to work as scheduled, wearing the proper uniform and adhering to personal appearance standards.

• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.

• Maintain a positive attitude and professional conduct at all times.

• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.

• Comply with all other Housekeeping Department and hotel policies and procedures.

• Other duties as assigned.

Your Experience Includes

• Minimum of six (6) months of housekeeping or cleaning role experience is preferred.

• Excellent guest service and hospitality skills are required.

• Able to work in both indoor and outdoor environments as required.

• Must be able to stand, stoop, bend and walk for prolonged periods of time.

• Ability to regularly push, pull, lift up to 50 lbs

• Ability to communicate effectively in English with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.