Job Description

This is a remote position. NOW HIRING | NIGHT RESPONDER Bushwise | Remote Role Ideally based in Hoedspruit Are you an excellent communicator who loves wildlife, works well independently, and thrives on responding quickly to enquiries? Bushwise is looking for a female Night Responder to ensure no new wildlife course lead waits for a response simply because they enquired outside normal business hours. This is a First Responder Night role, supporting the lead queue when the daytime First Responder is off shift, on leave or unavailable. YOUR ROLE You’ll be the first point of contact for prospective Bushwise students, providing warm, accurate and personalised responses while moving each lead towards the next step — whether that’s a call, booking or application. Key responsibilities include: Monitor and claim new leads throughout your shift Respond promptly via WhatsApp, voice notes, email and phone Personalise responses and ask the right qualifying questions Accurately update Salesforce/lead records and log every interaction Schedule calls and create clear follow-up tasks Manage the required follow-up cadence across different channels Hand qualified leads over to the Admissions Lead Stay involved until the Admissions Lead has made contact Keep lead statuses and reasons for uncontactable/nurtured leads up to date Advantageous: • Passion for wildlife and the African bush • Understanding of field guide training/courses • Experience with Calendly or similar scheduling platforms • Experience dealing with international students or gap-year enquiries We’re looking for someone who is: Warm, professional and enthusiastic Friendly without being pushy A clear, plain-language communicator Honest and detail-oriented Comfortable working independently during evening/night hours Requirements WHAT WE’RE LOOKING FOR Essential: • Fluent, warm spoken and written English • Excellent phone and voice-note communication skills • Comfortable working with Salesforce, WhatsApp, shared inboxes and lead queues • Exceptional attention to detail • Able to work independently and prioritise effectively • Strong understanding of international time zones and cultural differences • Reliable, organised and able to follow processes accurately • Willing to escalate when unsure rather than guess Benefits Start date: ASAP Salary: up to R10,000 per month, depending on experience Working Hours: Saturday – Wednesday, 4:00pm – 1:00am (Includes a 1-hour dinner break)