Accor

Night Reception Team Member / Multi Task Team Member

Accor  •  Luton, GB (Onsite)  •  4 hours ago
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Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

  • Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
  • Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
  • Promoting company’s ALL loyalty program.
  • Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
  • Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
  • Competent in taking Reservations, upselling where possible to maximise on average room rates.
  • Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
  • Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
  • Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
  • Carries out night audit and daily closure.
  • Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
  • Ensures all areas public areas are cleaned.
  • Works to meet hotel quality and financial targets.
  • Required to attend training sessions by company during daytime.
  • Working hours include weekends and public holidays.
  • This is a permanent night shift averaging 39 hours per week.

Qualifications

  • Previous Customer Service Experience.
  • Previous Hotel experience in a similar role (Desired).
  • Guest oriented, service minded, and attentive to details.
  • F&B experience will be an added advantage.
  • Sparkling personality.
  • Well organised.
  • Team spirit.

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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