Job Description

The Night Manager oversees contract compliance for our designated building maintenance accounts in the Winston-Salem area and manages the working relationship between City Wide and our independent cleaning contractors. This is a full-time, evening/overnight shift position ideal for someone with strong people-management skills and a background in facilities or janitorial services.

Key responsibilities:

- Build and maintain strong working relationships with independent contractors by communicating client priorities and collaborating on solutions.

- Review scope-of-work documents and conduct quality inspections to retain existing accounts and support new business growth.

- Send nightly recap reports and escalate urgent issues to the Facility Services Manager.

- Handle customer complaints, new account start-ups, and special client requests.

- Enforce company policies on cleaning standards, tools, and equipment use.

Requirements

- High school diploma or equivalent; additional experience in commercial janitorial or facilities services is a plus.

- Prior supervisory experience, including coaching, motivating, and leading a team across multiple sites.

- Strong organizational skills and attention to detail.

- Excellent communication and interpersonal skills.

- Comfortable with regular local travel between client sites; valid driver's license and reliable vehicle recommended.

- Ability to lift up to 25 pounds and remain on your feet for extended periods during site visits.

Benefits

- Pay: $21.00 per hour

- Health, dental, and vision insurance

- 401(k) with company match

- Paid time off and holidays

- Car and phone allowance

- Opportunities to grow into account management or operations leadership