Job Description

Core Responsibilities:
 Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
 Have complete understanding of Front Office staff’s roles and duties and be able to
perform duties at any given time.
 Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
 Accurately check AM and PM discrepancy reports.
 Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs. Efficiently process guest requests to the
appropriate departments
 Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel, answering questions, and assisting guests with needs.
 Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
 Be aware of and informed of all hotel activity daily, including banquet events, restaurant
hours of operation, as well as local nearby events or activities, to assist guests, as well as
manage operational fluctuations.
 Perform other duties as assigned.

Qualifications

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.