Job Description

Holiday Inn is Auckland Airport's largest full-service hotels, offering 251 guest rooms, extensive conference facilities, resort-style grounds and the backing of IHG Hotels & Resorts.

We like to lead from the front. So, we’re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritising workload and ensuring your team deliver authentic, memorable experiences

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Overseeing Night Audit and Porter duties

• Being the first point of contact for any critical emergency situations

What we need from you

• Tertiary qualification in hospitality management or equivalent

• 2 years’ experience in similar role in a hotel setting

• Basic mathematics skills

• Excellent communication, problem solving, reasoning and motivational skills

• Long periods of standing in the front desk areas and occasional lifting of heavy items

• Working knowledge of hotel property management systems like Opera beneficial

• Ability to work nights and weekends and/or holidays