Job Description

About us

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our Front Office department is the heart and centre of the hotel, and you could be joining this great team as a Night Manager with us!

As a Night Manager you’ll deliver this through managing all aspects of nightly Front Office operations. You’ll be responsible for the auditing of the day’s transactions and ensure a smooth and successful roll-over of the hotel to a new day. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Every day is different, but you’ll mostly be

• Manage the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations
• Maintain intimate knowledge of departmental standards and procedures; equipped to train team members in these skills to ensure standards are maintained.

What we need from you

• Strong attention to detail and communication skills;
• NZ General Managers Certificate;
• Having worked with Opera or similar PMS system is beneficial for the role;
• Strong safety awareness and the ability to understand and follow health guidelines to keep yourself and others safe;
• Skilled in delivering an outstanding guest experience at all times;
• Ability to work overnight shifts from 11:00pm to 7:30am including weekends and public holidays;
• Valid First Aider Certificate.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;

• Paid birthday leave;
• Enhanced parental leave;
• Proactive health days;
• Full training provided;
• Daily laundered uniform.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So, join us and you’ll become part of our ever-growing global family.

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.