Job Description

Essential Duties and Responsibilities

• Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
• Meets and greets VIPs
• Handles all Complaints
• Ensures working of all Front Office Policies and Procedures
• Ensures effective shift hand-over
• Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures
• Efficient check in and checkout process
• Reviews and monitors early morning wake up procedures
• Posts room charges
• Maintains correct guest registration cards
• Maintains special programs (e.g. frequent flyer; priority club)
• Effective management of incoming and outgoing calls
• Maintains current Hotel information
• Provides information on memberships
• Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Completes knowledge of all room types, hotel matrix, and facilities
• Reviews arrival lists and anticipate needs
• Operates communication equipment
• Accesses and uses rooms computer programs
• Conducts Credit card checks
• Ensures staff adhere to Standards and Procedures for cash handling
• Maintains own cash float
• Corrects banking
• Updates Guest History Maintenance
• Prepares contingency reports
• Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
• Oversees the Night Audit Function
• Develops, updates and trains standards and procedures
• Produces Revenue Reports
• Performs file backup maintenance
• Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
• Week end and Month end reports completed in line with policy
• Advises Line Managers of recurring errors

2. REQUIRED QUALIFICATIONS

Education:

Bachelor's Degree

Skills:

Microsoft Office tools

Microsoft Excel

Fidelio/Opera

Holidex Plus

Micros

Experience:

2 to 4 years

Competencies:

Customer Service Orientation

Problem-Solving/Decision Making

Planning/Organizing

Adaptability/Flexibility

Developing others

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.