Accor

Night Manager

Accor  •  Hurghada, EG (Onsite)  •  2 hours ago
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Job Description

As the Night Manager, you will be responsible for overseeing the hotel’s operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained..This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

  • Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
  • Manage and support the night staff, including front desk, security, and housekeeping teams.
  • Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
  • Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
  • Take phone booking for reservations and monitor the overnight reservations email account.
  • Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
  • Liaise with other departments to ensure seamless operations and communication.
  • Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations

Qualifications

  • Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.
  • Previous reservation experience as hospitality is alive 24 hours a day
  • Relevant industry study Post graduate Diploma in Hospitality Management
  • Valid First aid certificate
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to remain calm under pressure and handle emergency situations efficiently.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in hotel management software and front office systems.
  • Flexibility to work night shifts, including weekends and public holidays.
  • Valid LCQ certificate and a current holder of a Manager Licence issued with the local council
  • Full drivers licence essential
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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