Job Description

Why Work for Accor?

At Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.

We are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.

Every chapter of your journey is yours to write, and together we can shape the future of hospitality.

Discover the opportunities waiting for you at Accor:
https://careers.accor.com/

Do what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS

At Mercure Queenstown Resort, we're looking for people who are passionate about creating memorable experiences while building a rewarding career in hospitality. Join a supportive team where your growth is encouraged, your contributions are valued, and every day brings new opportunities.

• Oversee all hotel operations during the night as the manager on duty
• Manage night audit process, including financial reconciliation and reporting
• Handle front desk operations: check ins, check outs, guest requests, and complaints
• Ensure accuracy of all postings, room rates, and accounts in Opera
• Conduct regular security walks and ensure safety of guests, staff, and property
• Perform light cleaning and ensure public areas are well maintained
• Assist with guest needs, including luggage and late arrivals
• Identify and report maintenance or safety issues
• Prepare reports and ensure a smooth handover to the morning team
• Collaborate with other departments to address any discrepancies or concerns
• Support the front desk team with administrative tasks as needed
• Support basic housekeeping tasks and maintain presentation of the hotel
• Support night operations to ensure smooth handover to the morning team

This role is Full-Time (Guaranteed 30 hours per week), must hold full NZ working rights.

Qualifications

• Liquor license controller qualification and General manager Certificate required.
• Previous experience in hotel front office operations, ideally as Night Auditor or similar
• Strong knowledge of Opera PMS and hotel systems advantageous
• Good computer skills, including Excel and general system use
• Strong attention to detail, especially with financial reconciliation
• Strong problem solving and decision-making skills
• Ability to work independently and make decisions during overnight shifts
• Good time management and ability to multitask
• Flexible with overnight shifts, weekends, and public holidays
• Physically capable of completing light cleaning and porter duties Reliable, responsible, and security aware mindset
• Reliable, responsible, and security aware mindset.

Additional Information

Benefits of working at Mercure Queenstown Resort

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.  

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Free meals provided while on shift.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.