Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The Night Host assists the guest services department, after normal hours, by registering late arriving customers, answering the phone, and completing breakfast setup.

Essential Duties and Responsibilities:
• Assist guests with registering, guiding them to their rooms, and with other customer service needs.
• Setup breakfast and restock as needed.
• Keep lobby free from trash, litter, and debris, and empty trash receptacles.
• Interact with guests and make recommendations for activities in local area.
• Follow all safety guidelines for the operation of equipment and use of chemicals.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

Non-Essential Duties and Responsibilities:

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:
• Office work in high public contact area.
• Read, write, and speak English in a clear and concise manner.
• Ability to work nights
• Capable of working independently and as part of a team

Preferred Education and Experience:
• Experience in hospitality or comparable position.

Physical Demands and Working Conditions:
• Work is performed primarily indoors
• Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be low to moderate
• Use of personal protective equipment required where necessary.
• May experience occasional interruptions and shifting priorities.

KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.