Job Description

City Wide is seeking a driven and experienced Divisional Night Manager (NDM) to lead and oversee all nightly operations across our janitorial and facility service accounts. This role is critical to ensuring consistent service delivery, operational excellence, and high client satisfaction during evening hours.

The NDM will lead a team of Night Managers, partner closely with Facility Services Managers (FSMs), and support the Director of Operations to maintain quality standards, staffing levels, and compliance across all assigned territories.

Key Responsibilities

• Lead, train, and develop a team of Night Managers across multiple territories
• Oversee nightly operations to ensure all services meet contract specifications and quality standards
• Ensure proper staffing levels across Independent Contractor (IC) accounts; coordinate with staffing agencies as needed
• Conduct routine night visits to verify service quality and resolve issues in real time
• Support recruitment, onboarding, and training of Night Managers and ICs
• Hold ICs accountable for staffing, service delivery, and performance expectations
• Act as the primary escalation point for night-time operational and client concerns
• Ensure completion, documentation, and follow-up of nightly inspections within CRM systems
• Partner with FSMs and Director of Operations to resolve client issues and support new account startups
• Monitor IC compliance with safety, insurance, and operational standards
• Build and maintain strong relationships with ICs and night vendors
• Identify and support cross-selling opportunities during site visits
• Respond to special projects and emergency situations during off-hours
• Perform additional operational duties as needed

Performance Metrics

Success in this role will be measured by:

• 100% completion of nightly inspections and documented follow-ups
• Client retention support metrics exceeding 90%
• Achievement of IC staffing and service compliance standards
• Completion of all Night Manager coaching sessions, performance reviews, and Level 5 meetings

Requirements

Associate’s degree or equivalent work experience required

3+ years of leadership experience in night operations, facilities management, or service-based environments

Strong knowledge of janitorial and facility services operations

Proficiency in Microsoft Office and CRM systems

Proven ability to coach, develop, and hold teams accountable

Excellent communication and interpersonal skills

Strong problem-solving abilities with sound independent decision-making

Experience managing KPIs, operational metrics, an

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including Medical, Dental, Vision, Basic Life, Voluntary Life, Accident, Critical Illness, Short Term Disability

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.