Join Our Team as a Concierge in London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, W1S
Annual Salary: £31,000
Hours/Working Pattern: 4 on 4 off, 7pm-7am
Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
Maintain Presentation: Keep the concierge area and lobby looking presentable.
Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
Excellent communication skills – both written and verbal.
Health & safety qualifications are advantageous but not essential.
A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
24 Days Annual leave (Inclusive of Bank holidays)
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family.
Eye Care Vouchers to support your well-being.
Perkbox Rewards to enjoy exclusive offers.
Company Social Events
Pension Plan
Managing property as though we live there
Our mission is to make places better and deliver a brilliant residential property management experience. As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Professional service through a proactive approach
Our approach is based on the following principles:
- Quality people with time to manage
- Operational structure and rigour
- Well-honed systems that work
- Maintenance and compliance under control
- Financial control
- Professionalism and pride
We work WITH you.
Local expertise
Encore manages a portfolio of high quality residential developments across the UK. With local teams in Cambridge, Bristol, London, Manchester, Nottingham and Sandhurst, we are experienced at dealing with all types of estates. Our property professionals look after properties across East Anglia, London, the Thames Valley, South West, Midlands and North West and our expertise and experience has been honed over 20 years of award winning property management.
