Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Night Concierge

Four Seasons Hotel London at Park Lane

At Four Seasons, exceptional service continues throughout the night. Our Concierge team plays a vital role in ensuring guests feel supported, informed, and cared for at all times, no matter the hour.

Four Seasons Hotel London at Park Lane is seeking a Night Concierge to join our Front Office team. This role is ideal for a confident and self‑sufficient hospitality professional who thrives working independently and delivering personalised service overnight.

The role

As Night Concierge, you will be responsible for managing all Concierge services during overnight hours, acting as the key point of contact for guest requests, enquiries, and communication.

A key focus of this role is the preparation and management of guest itineraries, ensuring plans are organised, accurate, and ready for the day ahead. This is an essential part of the role and plays a critical role in ensuring a seamless guest experience from morning onwards.

This role requires strong organisation, excellent written communication, and the ability to prioritise effectively while working independently. You will ensure service continuity overnight, maintain clear communication, and deliver detailed and accurate handovers to the day team.

What you will do

• Manage guest enquiries and requests overnight, both in person and via email, ensuring responses are timely, accurate, and professionally presented
• Prepare, review, and finalise detailed guest itineraries, ensuring all arrangements are confirmed and ready ahead of the day
• Coordinate closely with travel agents and external partners, particularly across US time zones, to manage bookings and updates overnight
• Arrange dining reservations, transportation, experiences, and other guest services with attention to detail
• Maintain up to date knowledge of London, including late evening and early morning options
• Handle guest concerns and service recovery with discretion and confidence
• Ensure all guest requests and actions are accurately logged and clearly communicated in daily handovers
• Work closely with Night Management and Front Office teams to maintain seamless service continuity
• Maintain a calm, organised, and professional presence throughout the night

What we are looking for

• Previous experience in a Concierge role within a luxury hotel environment
• Strong written and verbal communication skills, with confidence handling guest enquiries via email
• Excellent knowledge of London, including restaurants, culture, and transport
• Ability to work independently and make decisions during overnight shifts
• High level of organisation and attention to detail
• Professional, discreet, and service‑driven approach
• Flexibility to work a permanent night shift schedule
• Right to work in the UK

What to expect

• Full time, 40 hours per week
• Night shift schedule
• Typically four nights on, 3 nights off
• 10 hour shifts

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £47,500 package including base salary and service charge, plus commission
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Deliver service that never stops

If you enjoy working overnight, take pride in organisation and communication, and are passionate about delivering exceptional guest experiences even in quieter hours, we would be delighted to hear from you.

We look forward to receiving your application.