Job Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft.

Assist in the day to day operations of the Front Office department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded. Maintain the Public Areas in line with brand standards and ensuring cleanliness

• on 2nd Floor in line with regulations. Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
• Assist with car / hotel doors and guest luggage.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel.
• To prepare the in-room dinning during overnight, deliver food to guest in a promised time frame
• To ensure the kitchen is clean and tidy after preparing the room service order
• Assist Night Manager for any arrivals or departures, room show, luggage arrangement, transportation arrangement, etc. Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Provide barista coffee guest orders and assist the Food & Beverage team in breakfast set up
• Ensure messages are delivered with the utmost urgency.
• All guest property in storage, long or short term, duly documented and cared for.
• Assist with the Front Office operation to achieve a reputation as a market leader in individualized customer focused service.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure relative guest/ambassador information is communicated through the agreed communication channels.
• Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times.
• Keep the Night Manager informed of the Guest Services activities.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure high standards of property presentation, hygiene and cleanliness.
• Ensure economic use of chemicals and linen.
• Ensure all corridors are free of trays, linen trolleys or cages.
• Assist with the provision and removal of rollaway beds and cots.

• Any other reasonable requests assigned by your manager.
• Responsible for the service of alcohol in some shifts and as required by operations.

Beauty, refinement and sophistication are hallmarks of a luxury hotel and are vital to every aspect of the guests’ experience. Our guests expect to receive the finest professional service when dining or staying in the hotel. This expectation extends to the way you, as a member of our team, are presented and follow the attitude and appearance policy.

Qualifications

• Minimum 6 months experience in a similar role, including 5 star experience.
• Clean and full New Zealand driving license
• LCQ and First Aid required
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Permanent position, 40 hours guaranteed, changeable roster. Starting wage $28.53/hour