Job Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Oversee all hotel operations during the night as the manager on duty
• Manage night audit process, including financial reconciliation and reporting
• Handle front desk operations: check ins, check outs, guest requests, and complaints
• Ensure accuracy of all postings, room rates, and accounts in Opera
• Conduct regular security walks and ensure safety of guests, staff, and property
• Perform light cleaning and ensure public areas are well maintained
• Assist with guest needs, including luggage and late arrivals
• Identify and report maintenance or safety issues
• Prepare reports and ensure a smooth handover to the morning team
• Collaborate with other departments to address any discrepancies or concerns
• Support the front desk team with administrative tasks as needed.

Qualifications

-Previous experience in hotel front office operations, ideally as Night Auditor or similar

-Strong knowledge of Opera PMS and hotel systems advantageous

-Good computer skills, including Excel and general system use

-Strong attention to detail, especially with financial reconciliation

-Strong problem solving and decision making skills

-Ability to work independently and make decisions during overnight shifts

-Good time management and ability to multitask

-Flexible with overnight shifts, weekends, and public holidays

-Physically capable of completing light cleaning and porter duties Reliable, responsible, and security aware mindset

Additional Information

Benefits of working at Mercure QT Resort

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.  

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.