Job Description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.

Key Responsibilities

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).

• Handle phone system, reservations, and guest inquiries.

• Perform check-in and check-out procedures.

• Verify, balance, and review hotel room availability and transactions.

• Prepare folios for departing guests.

• Maintain lobby appearance and assist with coffee setup.

• Monitor hotel safety and emergency procedures during the night shift.

• Run the night audit process (end-of-day closing in the system)
• Ensure all room statuses are accurate (vacant, occupied, out of order)
• Resolve any discrepancies in reservations or room assignments
• Process no-shows and late cancellations
• Set up wake-up calls if needed
• Coordinate with housekeeping and maintenance for early issues
• Perform system backups or resets (if required)
• Conduct property walkthroughs.
• Monitor unusual activity and follow safety procedures
• Be the point of contact during emergencies overnight
• Verify cash, credit card, and third-party billing accuracy

Qualifications

• Previous hotel front desk or hospitality experience preferred.

• Strong attention to detail and organizational skills.

• Dependable, responsible, and able to work independently.

• Professional and customer-service oriented.

• Basic accounting knowledge.
• Problem-solving and independence.
• Strong customer service skills.

Benefits (Full-Time Associates Only)

• Competitive wages.

• Medical, dental, and vision plans.

• Life insurance and short/long-term disability options.

• 401(k) program with company match.

• Tuition assistance.

• Discounted room rates at Concord-managed hotels.

• Training, development, and career advancement opportunities.

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!