Job Description

About Us

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a Night Auditor. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.

Your day to day

• Post all daily room charges to guest ledger and ensure that all are correct

• Assist front office personnel in check in and check out during the night shift

• Ensure that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system

• Ensure that all checkout bills are done efficiently, correctly and timely

• Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe

• Prepare and balance revenue journal and issue the Daily Revenue Report in Excel

• Settle all credit cards and balances

• Summarize all officer checks to be signed by the Director/ Manager of Finance

• Summarize all adjustments or rebates to be signed by the Dir./ Manager of Finance and the General Manager

• Check all supporting documentation

• Prepare register guest report/high balance and take necessary action to ensure appropriate credit limits are given to customers

• Reconcile guest ledger on a daily basis to the Front Office totals

• Prepare and circulate a list of complimentary rooms

Self-Management

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

• Comply with Company Grooming Standards

• Comply with Time and Attendance Policies

• Actively participate in training and development programs and maximise opportunities for self-development

Customer Service:

• Demonstrate service attributes in accordance with industry expectations and company standards including:

• Being attentive to Guests

• Accurately and promptly fulfilling Guests requests

• Anticipate Guests needs

• Maintain a high level of knowledge which affects the Guest experience

• Demonstrating a ‘service’ attitude

• Taking appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security:

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

• Familiarize yourself with emergency and evacuation procedures

• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

General

• Comply with the Company’s Corporate Code of Conduct

• Familiarise yourself with the company values and model desired behaviours

• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

What we need from you

Minimum 1 YEAR of Experience in Same position preferred.

Previous Experience in luxurious Hotels.

Fluent English language.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.