Job Description

Be part of the opening team at Hershey Inn & Suites, the newest addition to The Official Resorts Of Hersheypark®, opening Spring 2026. Located just minutes from the Park, Hershey Inn & Suites features 130 rooms including 7 suites, complimentary continental breakfast, an indoor pool, arcade, and fitness center.

The Night Auditor of Hershey Inn & Suites is responsible for conducting the front-of-the-house and heart-of-the-house financial audit for the property.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Post and balance room, food and beverage, and related taxable charges*

• Reconcile and balance all daily postings and activities*

• Post and balance accounts receivable vouchers*

• Generate and review daily reports for room revenue breakdown, packages, food & beverage, and retail postings.*

• Review daily Front Desk activity and reports, ensuring compliance with Hershey Entertainment & Resorts standard operating procedures, policies, and controls: Cash, Check, Credit, Bank, and Vending handling policies. Addressing discrepancies/ variances in a timely manner.*

• Assist in overseeing and monitoring the ticketing process, including inventory, audit, and financial controls.

• Ensure compliance with Department and HE&R operational policies and procedures as well as corporate Risk Management standards (MSDS, HazCom, OSHA, etc.) relating to the department. Maintaining retention records to HE&R standards. *

• Answer guest phone calls and arrange wake-up calls*

• Welcome, check-in, and check out guests*

• Coordinate guest arrivals, departures, and reservations

• Handle guest inquiries and resolve concerns to ensure a high level of customer service.

• Perform other duties as assigned

Qualifications:

• Must be at least 18 years of age or older.

• Post-Employment - Must obtain Responsible Alcohol Management Program (RAMP) Certification.

• High School Degree or equivalent

• Minimum of 1 year of experience in guest customer service.

Knowledge, Skills, and Abilities:

• Night Audit or hotel accounting experience is preferred, but not necessary.

• Must be able to communicate well with both guests and employees.

• Must be able to work independently and make decisions independently.

• Familiarity with computerized front office systems, policies, and procedures preferred.

• Must present a professional image appropriate to the Hershey Entertainment & Resorts standards.

Job Demands:

• Physical requirements include standing, finger dexterity, good hearing, performing detailed work at close distances, and communicating verbally.

• Shift includes 11 PM to 7 AM, weekends and holidays included.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer