Job Description

Job Location: Lake Junaluska Assembly Inc - Lake Junaluska, NC 28745
Position Type: Part TimeEducation
Level: High School
Travel Percentage: Up to 10%
Job Shift: Overnight
Job Category: Hospitality - HotelLJA Mission Statement:
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.
Essential Functions
- Assist walk in and/or phone guest with specific needs in a timely accurate manner.
- Provide assistance to all guests who are registered and/or registering at the hotel, on-line or by phone.
- Act as a liaison between guests and other departments to fulfill the needs of the guest, timely and efficiently.
- Regularly maintain and monitor guest accounts, handle all system functions concerning hotel guests and conferences, guest billing and other related business for accurate accounting. Consistent and accurate communication with Billing Clerk required.
- Answer switchboard calls timely, and transfer to appropriate areas upon request.
- Responsible for processing the end of shift reports.
- The ability to routinely generate accurate reports each night and distribute to appropriate team members/departments.
- Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.
- Maintain personal professional appearances. Maintain and wear clean, pressed uniforms.
- Routinely monitor work area and surrounding lobby area to maintain a professional, clean, inviting space.
- Must stay awake during entire overnight shift.
- Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
- Responsible for reviewing the previous day’s activity, and resolving any mistakes made during the previous shift. As well as ensuring the upcoming day is set-up for success.
- Perform other duties and responsibilities as assigned and required.

QualificationsKnowledge, Skills and Abilities
- High school diploma or GED, and 1-year relevant experience.
- Hospitality experience strongly desired.
- Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.
- Ability to effectively present job-related information upon request to customers, clients, and employees of the organization.
- Must be flexible and able to adapt to changing needs, multiple tasks, demands, and work structures.
- Ability to read and comprehend instructions, short correspondence, emails, and memos.
- Must have demonstrated general office skills. Computer background required, prefer Microsoft Suite.
- Proven computer skills, organizational skills, and interpersonal skills are required.
- Ability to solve practical problems and handle a variety of customer, clients and employee questions.
- Must be willing to work a flexible schedule, when needed.
Working conditions
- Light to moderate physical activity performing non-strenuous administrative type work.
- Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation, with quiet to moderate noise.
- Physical demands: able to lift up to 25 pounds, manual dexterity sufficient to reach/handle items.
- Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods,
- At times, be outdoors in all weather conditions.
- Vision: must be able to see close, have good vision to perform daily duties.
- Schedule varies; Monday through Sunday, to include holidays, and OT, as needed.
Lake Junaluska is an Equal Opportunity Employer