Job Description

About us

InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 100 countries, with more than 6,600 hotels globally. You'll know some or all of our 20 hotel brands. They are some of the best known and most popular in the world, including - InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza, Regent, Six Senses, Hotel Indigo and Voco.

InterContinental Perth opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD.

InterContinental Perth has an exciting opportunity for someone whose lifestyle fits working a night schedule, enjoys working with numbers, and who is passionate about creating a memorable guest experience. We are seeking a part time Night Auditor.

Your day to day

At all times, this role will be a key contact for our guests and will ensure that our outstanding service is provided regardless of the time of day. You will respond promptly to guest requests and work collaboratively with various teams across the hotel to ensure guests’ needs, comfort and satisfaction are met. This role is rostered on shifts from 11pm to 7am.

You will work closely with our set procedures by undertaking the night audit process and monitoring the Hotels security overnight, whilst attending to any guest related operations such as late check-ins, check-outs & general queries. You'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise.

What we need from you

For this vital role, we’re looking for someone who has:

• At least 1 year previous experience working in a Hotel or overnight customer service role, with a proven ability to provide an exceptional guest/customer experience.
• Excellent customer relations, problem solving, decision making and time management skills.
• Attention to detail.
• Prior experience with Opera property management system.
• Professional standard of personal presentation, fitting of a luxury brand.
• The ability to work overnight shifts (11pm – 7am).
• The successful candidate must have availability to work regular Monday, Tuesday & Wednesday overnight shifts, as well as other additional days when required including on weekends and public holidays.
• Unlimited and unrestricted working rights for working in Australia.

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG