Job Description

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

What's the job

As a Night Auditor, you will audit and balance guest accounts, process all related transactions, and complete Front Desk tasks in accordance with Crowne Plaza Melbourne’s brand standards and policies.

Your day to day

• Perform daily auditing and balancing of guest accounts, ensuring all transactions are accurately processed and reconciled. This includes completing all Front Desk tasks, preparing reports, and checking high balances.
• Assist with Room Service operations by answering calls, preparing and delivering trays, and maintaining service areas and equipment. Also, assist with preparing outlets/venues for service and maintaining buffet setups.
• Ensure accurate recording of shift receipts, balanced revenue journals, credit card settlements, and necessary reports, while maintaining high standards of hotel cleanliness and safety.

What we need from you

• Look smart – wear your uniform with pride
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good Communication and writing skills
• Communicating with the other departments to make all guests stays better
• Valid Driver License & RSA

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.