Job Description

Why us?

🌟 Join Our Operations Dream Team! 🌟

Join the vibrant team at UNC Charlotte Marriott, a welcoming and dynamic hotel located just north of downtown Charlotte on the beautiful UNC Charlotte campus. We are part of the award-winning Sage Hospitality family, renowned for exceptional service and hospitality excellence.

We are seeking a friendly, detail-oriented Night Auditor to ensure our guests have a seamless experience from evening to morning. As a Night Auditor, you will be the first point of contact during overnight hours, providing excellent service, balancing accounts, and maintaining the safety and security of our hotel.

**Key Responsibilities:**

- Greet and assist guests arriving or departing during overnight hours with professionalism and warmth.

- Balance and reconcile daily financial transactions, including cash, credit card, and other payments.

- Prepare and review daily audit reports, ensuring accuracy and completeness.

- Respond promptly to guest inquiries and resolve issues or concerns.

- Maintain security and safety protocols within the hotel premises.

- Complete night shift duties such as cleaning public areas, restocking supplies, and securing the property.

**Qualifications:**

- Previous experience in hospitality or customer service preferred but not required.

- Strong attention to detail and organizational skills.

- Excellent communication and interpersonal abilities.

- Ability to work overnight shifts and adapt to flexible schedules.

- Basic computer skills and familiarity with hotel management systems a plus.

**Why Join Us?**

- Be part of a passionate and dedicated team recognized for outstanding service.

- Opportunities for growth and career development.

- Competitive pay and flexible scheduling.

- A positive work environment that values your contributions.

What’s in it for you?

✨ A fun, friendly work environment where everyone belongs

✨ Opportunities for personal growth and development

✨ Be the face of our hotel — creating welcoming first impressions

✨ Learn new skills and grow your hospitality career

✨ Enjoy fantastic employee perks like discounts on hotels, dining, and more!

Perks & Benefits:

• Medical, dental, & vision insurance
• Health savings & flexible spending accounts
• Basic Life & AD&D insurance
• Paid time off — vacation, sick days, and holidays
• 401(k) with employer matching
• Employee Assistance Program
• Tuition Reimbursement

If you love connecting with people and bringing positive energy, we want to hear from YOU! Join us at UNC Charlotte Marriott and help us make every guest feel right at home from the moment they walk through our doors.

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%