Job Description

HOURSMidnight Wednesday to 8:00 AM Thursday and Midnight Thursday to 8:00 AM Friday (16 hours per week)

Reports To: Front Office Manager and/or Accounting Department

The purpose of this job description is to communicate the responsibilities and duties associated with the position of NIGHT AUDITOR. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

The primary responsibilities of the NIGHT AUDITOR involve checking the front office accounting records for accuracy and, on a daily basis, summarizing and compiling information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Night Auditor is responsible for executing end of day procedure as applies to the companies PMS (property management system).

WAGE/HOUR STATUS

Non Exempt (eligible for overtime)

DUTIES AND RESPONSIBILITIES:

• Posts room charges and taxes to guest accounts.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• To Verify that all charges posted from the POS Software, had reached the correct guest folios and also not missing.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist (Must Read !).
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, and other front office equipment's.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Understand and knows how to perform check-in and check-out procedures.
• Performs end of month/end of year procedures and the printing of accompanying reports.

Requirements

QUALIFICATIONS

• Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Must meet all physical requirements and be able to take direction.
• Must be able to work Midnight Wednesday to 8:00 AM Thursday and Midnight Thursday to 8:00 AM Friday. (16 hours per week)

Equipment Requirement:

• Copy Machine, Hotel Telephone and computer System, Fax Machine, Property Management System.
• An employee in this position must be knowledgeable in basic computer skills.

Education:

High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

PHYSICAL REQUIREMENTS

Constant need (66% to 100% of the time) to be on feet.

Have constant need (66% to 100% of the time) to perform the following physical activities:

• Bend/Stoop/Squat - Perform routine cleaning; pick up debris
• Climb Stairs - Routine cleaning duties require, access to stair wells of a 10-story building.
• Push or Pull - Move light furniture, appliances, open and close doors, etc.
• Reach Above Shoulder - Perform routine cleaning duties
• Climb Ladders - Perform routine cleaning duties
• Grasp/Grip/Turning - Handle cleaning tools and equipment
• Finger Dexterity - Handle cleaning tools and equipment

Lifting/carrying (cleaning supplies, vacuum, step stool, etc.):

50 lbs. – 75 lbs. Rare need (less than 1% of the time)

25 lbs. – 50 lbs. Occasional need (1% to 33% of the time)

1 lb. – 25 lbs. Constant need (66% to 100% of the time)

Required to handle cleaning chemicals. Certain cleaning chemicals may require pre-mixing.

VISION REQUIREMENTS

• Constant need (66% to 100% of the time) to observe areas needing attention/correction. Read cautionary labels; respond to written instructions from staff.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach. Observe and assist maintenance; observe problems throughout hotel.

HEARING REQUIREMENTS

Constant need (66% to 100% of the time) to receive instructions from management. Written instructions should be acceptable.

SPEAKING REQUIREMENTS

Constant need (66% to 100% of the time) to verbally communicate with staff and guests.

MENTAL/EMOTIONAL REQUIREMENTS

• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as completes assignments independently.
• Takes instructions from supervisors.
• Exercises problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

WORKING ENVIRONMENT

• Indoors (66% to 100% of the time). Occasionally outdoors (1% to 33% of the time).
• Occasional exposure (1% to 33% of time) to cleaning chemicals, paint fumes, solvents, adhesives, etc. Example: Hotel rooms during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.

REASONING DEVELOPMENT

Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.

SAFETY RESPONSIBILITIES

• Learn and comply with all company safety rules.
• Use appropriate safety equipment always.
• Immediately report all unsafe conditions to supervisors.
• Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
• Must check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements

• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
• This job description does not constitute an employment contract between the company and any employee.
• The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.