Job Description
Accurately balances all hotel income and expenses for 24-hour hotel operating period.
At InterContinental Hotels & Resort we want our guests to relax and be themselves which means we need team members to: Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues. • Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
PEOPLE • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. • Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE • Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
RESPONSIBLE BUSINESS • Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur. • Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses. • Transmit credit card batches. • May assist with other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Carrying or lifting items weighing up to 50 pounds • Moving about the public areas • Communicating with other people • Handling objects, products and computer equipment • Bending, stooping, kneeling Other: • Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information. • Basic mathematical skills are used frequently. • Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel. • May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
