At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, the Hotel Chadstone Melbourne MGallery provides guests with the perfect luxury escape that is unique and without comparison. Five star luxury and glamour creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
As a Night Auditor, you will play a key role in supporting overnight operations, assisting the Night Manager and ensuring a seamless, safe, and luxurious experience for all guests. You will be the main point of contact for overnight arrivals, departures, and guest requests, maintaining accuracy and attention to detail throughout your shift.
In this role, you will:
Welcome late arrivals and farewell early departures, creating warm and personalised guest experiences
Manage daily reconciliation of hotel outlets and complete nightly revenue postings
Prepare and distribute audit reports accurately and efficiently
Confirm reservation details and accounts for in-house guests, ensuring all information is correct
Collate departure paperwork and liaise with the Front Office team
Respond promptly to guest enquiries and requests, maintaining a solution-focused approach
Ensure an effective handover to the Night Manager at the start and end of your shift
Maintain safety and security standards overnight, supporting the Night Manager
Previous experience in a Night Auditor or similar front office role
Enthusiasm for delivering exceptional guest experiences with attention to detail
Excellent communication skills, both written and verbal
High level of computer literacy; experience with Opera Cloud PMS preferred
Calm and professional under pressure, with the ability to solve problems efficiently
Availability to work a 7-day rotating roster from 11:00pm to 7:00am
What’s in it for you...
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
