Job Description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:

Responsible for providing consistent, courteous service to all Hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.

Job Responsibilities

• Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guest requests, complaints or inquiries courteously and promptly.
• Prepares and distributes management reports to Hotel Administration and the Finance Department.
• Audits all guest records; verifies credit card approval.
• Posts room and tax charges to guest accounts.
• Distributes membership forms for rewards club cards.
• Creates new rewards club accounts for guests.
• Prints rewards club cards for guests with existing accounts.
• Issues rewards for guests when appropriate level of play has been established.

Job Requirements

High School diploma or GED required.

Some college courses in Hotel Management preferred.